Shipping & Private Policies

The withdrawal statement is made by the customer in writing with a clear statement to us, which is sent by e-mail to athenartj@gmail.com within 3 days of the delivery. 

The Company confirms  the withdrawal statement as soon as it is received. The returned product must be in the same excellent condition as it was when received, in the full original packaging, with all the contents and labels of the original packaging. Note: All the labels of the jewelry should not be removed.

It must also be accompanied by a receipt or proof of purchase.
The returned product must not be used, worn, or washed.

If 14 days have gone by since your  withdrawal statement, unfortunately, we can’t offer you a refund or exchange.
If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
Upon receiving your return, the item will be reviewed by a Customer Service Representative.
By exercising the right of withdrawal, the Company refunds the money corresponding to the value of the product within 10 business days.
The refund is made using the same payment method that the customer used for the original transaction.

For your return, we propose using a trackable shipping service like DHL or FedEx or purchasing shipping insurance.
Athenart  is not responsible for any lost or stolen merchandise during the return process.

Return address:
Athena Papa 
Georgiou Zografou 76 
15772 
Athens- Greece
Telephone Number:+306939215120

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note: an online purchase with a courier as the delivery method can not be returned to the store.
Late or missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank.
There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at athenartj@gmail.com 

Sale Items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.